Claims and assistance, handled with clarity.
Clear guidance for emergency assistance, non-emergency claims questions and the documents that help Perrymount point you in the right direction.
UK office hours 9 am-5 pm
Compass Point Assist
24/7 multilingual assistance
For urgent assistance abroad.
For medical or security emergencies while travelling, use the emergency assistance details shown in your policy or certificate documents.
Local services first
If someone is in immediate danger or needs urgent medical attention, contact local emergency services first.
Use your certificate
Have the policy or certificate number, traveller name, location and a short summary ready if possible.
Compass Point Assist
24/7 multilingual emergency assistance is available through Compass Point Assist for applicable arrangements.
For non-emergency claims.
Perrymount can help policyholders and organisations understand what information is needed before sensitive claim details are shared unnecessarily.
Office-hours support
General claims and assistance questions are handled Monday to Friday, 9 am to 5 pm UK time.
Start broad
A short outline of the event, policy details and contact information is enough to start the right route.
Keep the route clear
The team can guide you on documents, certificates and next steps once the claim type is understood.
Documents worth keeping.
Exact requirements depend on the policy wording and claim type, but the following information is often useful.
Policy details
Certificate number, policy documents and the name of the insured traveller or organisation.
Receipts and invoices
Proof of additional costs, replacement purchases, medical expenses or travel changes.
Medical and travel evidence
Medical reports, booking confirmations, itinerary changes and cancellation or delay notices.
Loss or theft reports
For loss or theft, a local report may be required where it is possible and appropriate to obtain one.
Send a careful first message.
This form opens your email application so you can review the message before sending it to Perrymount.
Before you send
Please avoid sending sensitive medical or detailed claims information in the first enquiry.
A short outline, policy or certificate details and your contact information are enough to start.
Responsible support behind the route.
All claims, assistance and cover remain subject to the policy wording, limits, conditions and exclusions agreed for the relevant arrangement.
Perrymount International
A trading style of Optimum Global Limited, authorised and regulated by the FCA to distribute insurance products.
OGICO
Insurance is underwritten by Optimum Global Insurance Company Limited, regulated by the Guernsey Financial Services Commission.
Lloyd's reinsurance
OGICO's policies are reinsured at Lloyd's of London, stated clearly as reinsurance rather than underwriting.
Claims and assistance
UK-based non-emergency claims support, with 24/7 multilingual emergency assistance available.